SHIPPING & RETURNS
SHIPPING POLICY
1. Shipping Methods and Timeframes​
We offer various shipping methods to accommodate different preferences and delivery needs. The estimated shipping timeframes may vary depending on factors such as your location and product availability. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the progress of your package.
2. Shipping Costs
Shipping costs are determined based on factors such as the weight, dimensions, and destination of the package. During the checkout process, you will be provided with the available shipping options and their respective costs. We aim to offer competitive shipping rates while ensuring the safe and timely delivery of your items.
3. International Shipping
We are pleased to offer international shipping to customers worldwide. However, please note that international shipping may be subject to additional fees, customs duties, and taxes imposed by the destination country. These charges are the responsibility of the customer and may vary depending on local regulations.
4. Shipment Tracking
For your convenience, we provide shipment tracking on all orders. Once your package has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our designated shipping carrier's website.
5. Shipping Address Accuracy
To ensure successful delivery, please ensure that you provide accurate and complete shipping address details during the checkout process. We are not responsible for any delays or misdeliveries caused by incorrect or incomplete address information provided by the customer.
6. Shipment Delays or Issues
While we strive to meet the estimated delivery times, please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays. In such cases, we will do our best to communicate any potential issues promptly and work towards resolving them as efficiently as possible.
If you have any further questions or concerns regarding our shipping policy, please feel free to contact us. We are here to assist you and ensure a positive shopping experience.
RETURN & EXCHANGE POLICY
1. Eligibility for Returns and Exchanges
We accept returns and exchanges within 7 days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as personalized or perishable items, may not be eligible for return or exchange. Please contact us for specific product eligibility.
2. Process for Returns and Exchanges
To initiate a return or exchange, please contact us with your order details and the reason for the return or exchange. Our team will guide you through the process and provide you with the necessary instructions. Please note that return shipping costs may apply, unless the return or exchange is due to an error on our part.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment within 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
4. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, whether it be by providing a replacement, issuing a refund, or offering a suitable solution.
5. Return Shipping
If you are returning an item, you are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method and obtaining a proof of shipment for your return. We cannot be held responsible for returns lost or damaged in transit.
If you have any questions or need further assistance regarding our return and exchange policy, please do not hesitate to contact us. We are here to help and will gladly address any concerns you may have.